Cookies Policy
Last updated 1 March 2023.
1. Important notice
This policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.
We take your privacy seriously and use your personal data as further explained in this policy and in our Privacy Policy. We are the “controller” of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights in our Privacy Policy.
2. Personal Data we may collect and why
Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services). We may collect the following data about you:
- Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
- Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
- Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
- Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
- Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
3. Cookies
What are cookies? We collect information about your use of our Site through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.
a. What cookies are used on this Site? The cookies we and our business partners use on our Site are broadly grouped into the following categories:
- Essential — some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described below is also an essential cookie. You may not be able to use our Site without these cookies.
- Analytics — we use analytics cookies to help us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
- User cookies — we use cookies to improve your experience by remembering your preferences so we know how you like to use our Site, for example remembering you so that you are served with the same content or when you come back to our Site.
- Social sharing — we use third party cookies to allow you to share content directly on social networking and sharing sites. Please see the “Third party cookies” section below for more details.
- Interest-based advertising — third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.
b. How can I reject or opt out of receiving cookies? You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit http://www.allaboutcookies.org.
c. Third party cookies — some of the cookies described above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt out of receiving interest-based advertising cookies from some third parties; and, if you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.
4. How we use your personal data
- To provide you with the products and services you have requested, in accordance with the Trading Terms or Terms of Trading.
- To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading.
- Direct marketing (including by third parties) where you have provided your consent or we otherwise have the right to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.
- To track your usage of our website, communications, products and services.
- To provide and improve customer support.
- To maintain our records and improve data accuracy.
- To respond to enquiries, complaints and disputes.
- To investigate, detect and prevent fraud and comply with our legal obligations.
5. Legal grounds for processing
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds: your consent; because processing is necessary for the performance of a contract and to comply with our legal obligations; or because processing is necessary for the purposes of our legitimate business interests or those of a third party. Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so.
6. Who we share your personal data with
We may provide your personal data to our suppliers and service providers who act as processors of your personal data on our behalf, or disclose it where we are under a duty to do so to comply with any legal obligation, or in order to protect the rights, property, or safety of our business, our customers or others.
7. How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. Otherwise, we securely erase your personal data from our systems when it is no longer needed.
8. Your rights
You have the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right of data portability, the right to object to processing, the right to withdraw consent to processing, and the right to make a complaint to the data protection authorities. These rights are set out in full in our Privacy Policy.
9. How to contact us
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please contact us using the details set out on our Site. You can also complain to the Information Commissioner’s Office (ICO) by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; calling 0303 123 1113; or submitting a message through the ICO’s website at ico.org.uk.
10. Links to other websites
Our website may contain hyperlinks to websites owned and operated by third parties. This policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites.
11. Changes to this policy
This policy was last updated on 1 March 2023. It may be updated from time to time, so you may want to check it each time you provide personal data to us.